Experience
eHealth National ICT Service Desk support officer
Provide admin support to HSE customers nation wide on subjects in relation to IT support for a wide variety of subjects from email account applications, share files, account management and technical support for all other IT related hardware and software queries.
Projects Coordinator
Developed databases for managing the business information. Coordinated service calls for the field engineers. Responsible processing work orders, invoicing and electronic filing. Ensured records were kept for document control and issued minutes.
Project Manager
Account manager for fire alarm contracts. Maintained customer KPIs, invoice accuracy and staff training log. Managed and coordinated site engineers as well as third party support contractors. Oversaw as well as carried out projects with electrical contractors for the site. Negotiated costs and procurement of materials for progressive build projects.
Product Manager
Quotations, sales as well as materials procurement. Fire alarm system technical designer and engineer trainer, specialising in Edwards Systems Technologies and Xtralis aspiration systems. Carried out planning and coordination/management of site projects. Carried out equipment installation, programming. Specialised in equipment start-up, testing and commissioning.
